The Garden Party is an owner operated business that has been going for the past 20 years and we strive to give great customer service. When you order or purchase from us we will follow that transaction from order to dispatch. We can personalize things for you – like hand writing a card for you before sending it off with a wrapped gift. We value your comments and suggestions, and are always on the lookout for ways to improve. Here are some of the great things people have said about us.
Thank you to the Garden Party team! Anna was very helpful over the phone in advising about the product and about delivery. The order arrived very fast to Melbourne and we absolutely love the masks and butter dish! Great customer service! Thanks again Sapphire
It was a lovely surprise to receive a replacement pair of earrings from you (via my friend Sarah, who gave them to me for my birthday).
I love the earrings and enjoy wearing them.
Thank you for your kindness and great customer service!
All the best.
With thanks and regards,
Anna! That was incredibly kind. Thank you thank you thank you.
It’s such a tricky time and you have reduced a bit of stress in our bubble!
Nga mihi nui,
Kate (and the grateful gifting kids!)
Mothers Day 2020
I just wanted to thank you for sending my order so quickly, great service.
I love my Mountain Daisy earrings, I'm so happy with them.
Would love to visit your store when shopping is allowed!
Thank you again,
Thanks for your email! Mum said you delivered the gift via bike! Absolutely loved hearing that and appreciate how fast you delivered it.
Always so happy to support you, when I realised I hadn’t got a mother’s day present I knew the Garden Party would be perfect!
I hope everything is going well for you and your business
Thank you to all at the Garden Party. You gift wrapped and labelled each package and Mum sent the parcel and it arrived yesterday. Such great helpful friendly and quick service. Amazing! Customer service in London could learn a lot from you.
Merry Christmas and thank you again.
I have now received my order. Just wanted to say thank you for such great service - it was great to get order updates and have a super speedy service.
Carol Drinkwater - UK
Dear Garden Party
Thank you for your order! The items are fabulous and I can't wait to give them as gifts to our UK friends!
Thank you so much!
Just a note to say the parcel arrived safe and sound thank-you.
I was very impressed with the box and wrapping, as this meant a very easy overseas transfer.
You do understand the concept of customer service, and I will be passing on your company’s name (very positively) to my friends and colleagues.
I just wanted to say your package arrived safe and sound and everything is amazing!! Super excited to see the gifts being unwrapped and to use the things I purchased for myself.
Thanks very much and have a great weekend.
Thanks so much for such quick service! You've really made my life a bit easier, and the beautiful packaging was the icing on the cake!
thank you very much. I have received your little parcel today. Fantastic.
I really appreciate for going above and beyond to make it work.
The package arrived in wonderful shape and I am so pleased.
Thank you very much.
Eileen Bernatawicz, USA
Just thought I would drop you a line to let you know I really love the Kiwiana Cushion covers I got from you last week!!!
They are perfect for my office, and of a lovely high quality. Thank you!
I just wanted to say thank you so much for the delivery of the Paua Fairy to my Mum in the UK.
It arrived this morning (our time), she called and she is so pleased, and already has pride of place on her tree.
Thanks again for your awesome customer service, I hope you all have a very happy Christmas too!
The Tikis arrived safely and beautifully wrapped yesterday.
I'm sorry you had to do four cards! I thought it would be automated. In any case, they look really good and it avoids my atrocious handwriting.
Appreciate your work,
Thank you for great selection of products, good prices, awesome service and brilliant gift wrapping. Most impressed!
I will certainly be back!
Just wanted to thank you again for your fabulous, prompt and efficient service (not to mention amazing stuff). I know I have waxed lyrical before, but credit where it's due! Everything arrived in perfect condition and although I didn't request gift wrapping, they still looked gorgeous and I know will be a extremely well received when they wing their way to their various locations overseas!
I have been meaning to email to say thanks for being so prompt on dispatching my Tui Cushion cover. The 3 of them look fantastic in my lounge & I thought it was lovely of you to send a chocolate fish & a note for the error!
What phenomenal customer service!
Have a great day!
Thanks again, from a very happy customer!
I just received my Tiki from the courier and just wanted to say a massive Thank you! The pictures really don't do these justice, its much larger than i expected but i am absolutely in love! I was also amazed at how well it was wrapped up for its journey across the Tasman, so thank you for your extra care with it. I cant wait to find a place for him in my home and to order more things from your amazing website! Thanks again for the response the other day, 10 days from your door to mine is actually pretty impressive too! Hope you have a lovely weekend!
Love my Morepork. It is just as cool as I thought it would be.
It was delivered very fast.
Great service and a lovely product.
Thank you so much for my lovely earrings. My parcel safely arrived on Monday. I just love them!
You have a beautiful shop and I will be buying from you again soon.
Many thanks again.
New Zealand is such a magical country...I will be back soon.
My grateful thanks again.
Jacqui (Buchan) Melbourne
To the team at the garden party,
About three weeks ago my brother and I made a joint order to Aus as when we visited NZ in January, my brother bought the Moana road sunglasses in Queenstown that are listed on your site and lost them on his recent trip to South America. So as he ordered another two pairs, I decided to also buy a few things! First of all, the face cream by Nellie Tier after having used it for about 12 consecutive days is absolutely incredible! I wear it at night and I wake up with smooth and hydrated skin and I put it on in the morning and I find that my make up sits so much better! Whenever I'm wearing it my boyfriend comments that my face smells like a plant, which I love because it only accentuates the fact that it is largely naturally derived! The DQ & Co vitamin A balm is also a winner. It has not only healed my blemishes but I have also noticed my scarring has faded. The last item I bought was the cube earrings by Natty in teal and yellow, and I have received so many compliments on them- they are so quirky and fun!
I don't often email businesses with feedback, but I was so happy with all the products (and I know James is too) that I thought I should let you guys know!
Thankyou also for the quick and carefully packaged shipping as well as the lovely personalised note that came with it.
Kind regards, and I can't wait to order with you in the future
I wanted to let you know I got my parcel today and I'm so happy with everything I received that I've just placed another order.
Received my goods to today and had only ordered a few days ago, wow, fantastic, seeing we live in the south island.
I am so impressed with your site, great quality goods and you really put others to shame with such efficient delivery. Will certainly be back to fulfil the many birthdays and like that we have with our family and friends.
I will highly recommend you.
Just letting you know the parcel arrived safely.
I love the Annoint products - super stocking fillers for daughters-in-law!
Many thanks for your excellent service, this is the first time I have used your online shopping site and it has saved me a trip to Ponsonby.
I just wanted to take the time and say thank you for your prompt service and delivery. I thoroughly love the Herb Pots I bought through you as I was sending them as a gift to my father for his birthday - I am even tempted to buy myself one too! Your personalised note though was truly lovely. Many thanks again.
My order arrived on Wednesday afternoon, excellent service. The hand written card with the order was a nice touch as well.
Thank you very much,
Your very satisfied customer,
Phil- North Shore
Wow, that's fantastic service!!
My order has just arrived, and I love all the items.
Many thanks. I will definitely keep you in mind for future presents for
My order arrived today. Very prompt service, only placed the order on Sunday.
Love all the soaps, candles and pixies. My very own Christmas parcel.
Will definitely order from the Garden Party again.
Merry Christmas and best wishes for 2015.
Orewa Motor Lodge
Received the package yesterday. Looks great. Thank you for the quality service.
The Garden Party is my single stop when looking for something that is uniquely New Zealand to have in my California home.
Dear Garden Party,
I hope that this message finds you well and that you are enjoying the southern summer season! I just wanted to write and say thank you so very much for the package, it arrived so quickly and my partner absolutely loved it! As we live in Berlin it can sometimes be hard being so far away from New Zealand so this nice little blackboard can help soothe that, as well as adding some lovely NZ flavour to our house. She was so pleased to have this that we immediately hung it up on the wall in the kitchen, as you can see from the attached photo. Again, I just want say thank you so much and let you know that your shop really helped make our home all the more wonderful!
Thank you so so much with the bottle opener I received, it is just what I wanted for a 60th gift.
Your card message & coloured paper and the speed the parcel arrived, is something that gives you the edge.
I would recommend your website to anyone.
Have a good weekend
Media Consultant | Bay of Plenty Times | APN News & Media
24th January 2014
Happy New Year!
I just wanted to let you know that I am thrilled with my order!!!!
The sign looks fantastic at our front door and the chocolate fish key ring is AWESOME! I get so many comments that I think I’ll have to buy a whole lot more so I can give them to my friends
I purchased from The Garden Party when I lived in NZ and couldn’t be happier with the range and service you provide to me as an Aussie-Kiwi!!!
I look forward to my next Garden Party delivery.
Shireen VIC, Australia
I'd just like to thank you for your brilliant service - my order arrived
yesterday afternoon a day after I ordered it, which is pretty impressive
at this time of year. I really appreciated the little note with it as
well. I have never bought online from you, and have to say it's way
easier than driving to Ponsonby!
If only you delivered coffee as well....
Thank you Anna, the package arrived yesterday.
Gloves are gorgeous and the hand cream smells good enough to eat!
I'll have to use the wrapping paper inside the Xmas wrap so my friends know where the gifts came from.
Thank you so much for having such lovely goodies at The Garden Party. I will keep visiting the site to see what else is there.
Hello Anna, sorry I haven’t replied sooner but the wonderful wonderful beautiful tea towels arrived the very next day !!! I was thrilled. I have created a beautiful vintage tablecloth from a variety of tea towels and the three from ‘the garden party’ just finished my masterpiece off nicely.
Again, thanks so much for the speedy delivery of a delightful product.
I received my order yesterday. Everything was perfect.
Thank you very much for such prompt delivery and the wonderful personalised service.
It has been very frustrating sitting in my home in UK trying to get the ideal presents for my family in Auckland! You have been such a great help and I really appreciate your personal service.
with warm regards
The order arrived safely today and I'm thrilled with the scrabble letter magnets.
Thank you so much for the great and prompt service.
Dear "Garden Party",
Just a note to thank you for a wonderful service, the parcel arrived today & am most impressed with your attention to detail throughout this purchase process. Well done!
Dear Garden Party,
Thank you so much, very kind indeed.By the way, your site is excellent and easy to use plus the service you just gave is top drawer! If only doing all business could be this easy!!
Have a good one!
Thank you, Anna.
The gloves have arrived, beautifully packaged, and they are perfect.
My package arrived today - thrilled with my purchases!
Package received first thing this morning, hooray!
Thank you for the wonderful service, i'm sure they will love them.
Dear Garden Party,
I just wanted to let you know that my grand children were absolutely delighted with their presents. Loved the way you individually wrapped them and labelled them. That saved lots of confusion and possibly upset kids. I am new to internet shopping but if all website purchases are as easy and successful as this one has been I will be a very happy and popular granny.
The box has arrived and I am delighted with the goods!